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Avatar is very excited to announce the roll-out of two additional components to our cloud hosting services. We've incorporated ZenDesk and StatusPage.io to our cloud hosting offering as part of our ongoing effort to provide our clients top notch support and effective transparency.

ZenDesk

ZenDesk extends the methods available to reach us, including: email, phone, twitter, or web portal. You don't need to sign up either. Clients are added to the system automatically anytime you contact us. On top of this, issues are tracked all the way through to completion - meaning, no more confusing emails.

For contact info, go to our web portal: https://avatarnewyork.zendesk.com/home.

StatusPage.io

We rolled out a custom status engine and web portal, using StatusPage.io, to provides additional transparency and immediate communication of updates to our hosting clients, such as:

• 3rd-Party partner outages (e.g. Rackspace, CloudFlare, Mailgun)
• Partial website outages and global infrastructure incidents
• Scheduled maintenance, including reminders

Simply go to: http://status.avatarnewyork.com and signup to be notified by:

• Email
• SMS
• Twitter
• RSS
• Webhook

Of course clients can still reach us anytime through the channels they always have, but we hope that by adding these services to our existing cloud hosting offering, we can provide more transparency and better overall support.

Contact and Feedback

If your looking for a managed hosting provider, contact us today. We provide cost-effective, high-performance solutions tailored to your business needs.

For our existing hosting clients, we'd love to hear your feedback. Let us know what you think!